Welcome to the FAQ page for UnderGroundFamous. Below, you'll find answers to the most common questions about our brand, shipping, payment options, and more. If you need further assistance, feel free to contact us!

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About Us

Who are we?
We are a bold and daring clothing brand established in late July, based in North Dakota. Inspired by underground culture, our brand represents risk-taking, individuality, and being unapologetically bold.

What does your brand stand for?
We stand for fearless expression, breaking norms, and empowering our community to be themselves—loud and proud. Our clothing embodies the spirit of being underground famous.

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Products

Are your items premade?
Yes! All of our items are pre-designed and ready to ship, ensuring quick delivery to our customers.

Do you restock sold-out items?
Some of our pieces are exclusive and limited edition, so restocks are not guaranteed. Keep an eye on our site or sign up for updates to snag your favorites before they’re gone!

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Shipping

How fast do you ship?
We pride ourselves on fast shipping! All orders are processed and shipped within 24 hours (excluding weekends and holidays).

Do you ship internationally?
Yes, we ship worldwide! Shipping times and rates may vary depending on your location.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package's journey.

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Payments

What payment methods do you accept?
We accept all major payment methods, including:

• Credit and Debit Cards (Visa, Mastercard, Amex, Discover)
• PayPal
• Apple Pay
• Google Pay
• Buy Now, Pay Later options like Klarna and Afterpay

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Returns & Exchanges

What is your return policy?
We accept returns on unworn and unused items within 30 days of purchase. All original tags and packaging must be included. Sale items are final sale.

How do I start a return or exchange?
Email our customer support team at owner@undergroundfamous.store with your order number, and we’ll guide you through the process.

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Customer Support

How can I contact you?
Our customer service team is here to help! You can reach us at:

• Email:owner@undergroundfamous.store
• Instagram DM: @undergroundfamous.store

We typically respond within 24 hours.

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Stay Connected

How can I stay updated on new drops and offers?
Follow us on social media and sign up for our newsletter to be the first to know about new arrivals, exclusive deals, and more.

• Instagram: @undergroundfamous.store
• TikTok: @undergroundfamous.store
• Newsletter: 10% Off Sign up on our homepage!

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Thank you for being part of our bold and fearless community. Represent who you are, take risks, and be legendary. You’re already underground famous.